ORDER/SHIPMENT TRACKING

Once you have finalised your product and made the payment, you would will get an intimation on your mobile no/e-mail mentioned while check out confirming the purchase.

Post this, we would ensure that your order is packed and shipped with utmost attention and care. We will send an email from 

info@pakkalocalideas.com 

with the delivery details to your registered email address once your order is shipped. The generic delivery days would be 7-10 working days from the date of purchase. In case there is any glitch you can feel free to contact us on 

support@pakkalocalideas.com

We will respond to your email by a latest of 48 hours.

REFUNDS AND EXCHANGE POLICY

Since we have always been huge fans and customers of various e-commerce sites, we understand that there sometimes may come a situation where we may need to return/ exchange a product. If your product is incorrect/ damaged, we guarantee a hassle-free return process. Normally in such cases, we offer two options:

  1. You can either choose to exchange the product
    1. Since we have mentioned size charts on the website, we would expect our customers to kindly go through the size charts before making a purchase. You can get the product exchanged with shipping charges paid extra
  2. Get a refund on the product you purchased
    1. The shipping charges will not be reimbursed 
    2. There will be a return charge of ₹ 75 that will be applicable on every returned item.

At Pakka Local Ideas, we ensure that your product is packed and dispatched with extreme measures of safety and care. We take all the measures in ensuring that your product reaches you in its best quality. However due to the subtle nature of a few of these products, in occasional conditions items may arrive damaged. 

In such a case, communication needs to be made within 24 hours of receipt of the products through email to support@pakkalocalideas.com notifying us about the damage to the product/ exchange reason with subject line: ordernumber_exchange/return_reason for exchange/return

The format of the mail would be order number, pictures of the damage, Detailed description;

Post this, we will initiate the return pick up. Once the package reaches us, there would be a quality check for a root cause analysis. If there is a manufacturing quality problem found rather than misuse or abuse of the product outside of our control, an exchange/refund will be initiated. The products must be returned in their original packages. In case you are not satisfied with your purchase you may return it under our 10 Day Exchange Policy.

We will offer you a store credit, which may be used to place a fresh order and exchange the previous order. Kindly ensure that the products are not used, malformed, stained or damaged in any format. All original tags and fixtures, and Branded packaging must be returned in their novel condition. Orders may be cancelled any time before the dispatched without any extra costs. If you ever have any questions regarding our refunds & exchange, please contact us at support@pakkalocalideas.com

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